If you have any questions, feedback, or need assistance with MoodPlayer, please don't hesitate to reach out to us. Our team is here to help you.
Company Information
Company Name
Hong Kong Mile Information Technology Co., Limited
Get in Touch
Support Hours
Our support team typically responds within 24-48 hours during business days.
Business Hours (Hong Kong Time):
- Monday - Friday: 9:00 AM - 6:00 PM
- Saturday: 10:00 AM - 4:00 PM
- Sunday: Closed
Note: Response times may be longer during weekends and public holidays.
What We Can Help With
Account Issues
Help with login, registration, account settings, and password recovery
Technical Support
Assistance with app functionality, bugs, performance issues, and troubleshooting
Billing & Subscriptions
Questions about payments, subscriptions, refunds, and pricing
Feedback & Suggestions
Share your ideas, feature requests, and suggestions to improve our app
Privacy & Security
Inquiries about data protection, privacy policy, and account security
Business Inquiries
Partnership opportunities, media inquiries, and business collaborations
Before You Contact Us
To help us assist you more efficiently, please:
- Check our Terms of Service and Privacy Policy for answers to common questions
- Include your account email address (if applicable)
- Describe your issue or question in detail
- Include screenshots or error messages if relevant
- Mention your device type and operating system version
Report a Problem
If you encounter any issues with our app or services, please report them to us immediately at:
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